![]() Take a look at these key features: Live notification view Once you’ve added WhatsApp as a channel to the ‘agent workspace’, you can use certain features to manage WhatsApp Business conversations. Satisfaction rating, average first reply time and new tickets are some of the data points you can look into. And via the reporting page, you can gain insights about agents and tickets. Zendesk collects a lot of data from the communication between your teams and customers. This is the way their software organises conversations. Messages are turned into ‘tickets’, that your customer service teams can pick up and solve. Zendesk was originally founded as a ticketing system, and it still functions as one to this day. Because of this, your teams won’t have to switch between different platforms. will all come together in one shared inbox. Shared inboxĪt the same time, Zendesk will centralize all your other channels. And will have first access to a lot of (beta) WhatsApp features. ![]() So you can use WhatsApp as a channel through Zendesk. ![]() So let’s quickly look at the benefits of using Zendesk for WhatsApp Business: WhatsApp Business Solution ProviderĪs mentioned they are a BSP and can connect their software to the WhatsApp Business API. The solution is a well-known customer service software. Zendesk was founded in Denmark in 2007 and now has a headquarter in San Francisco. What are the benefits of the Zendesk WhatsApp integration? In this blog, we’ll have a look at the features and value for money of the Zendesk WhatsApp Business integration and an alternative, to see which one fits your business best. With various BSPs on the market that offer WhatsApp Business integrations, how do you know which one is the right one for your company? Is it really Zendesk? Or maybe another? And a Business Solution Provider (BSP) like Zendesk can enable your use of the API. The API however doesn’t come with its own interface, which means you’ll need a WhatsApp Business Solution Provider like Zendesk to access it. But do you want to manage WhatsApp conversations with more than four users? Then you’ll need the API. four conversing with customers, you can use the WhatsApp business app. But… do you need the WhatsApp Business app or the WhatsApp Business API? So naturally, you want to maximize the popularity of WhatsApp and use the channel for your business. Many people use it to talk to friends, family and businesses. ![]() WhatsApp is by far the most popular messaging app worldwide. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |